The lot complaint history was reviewed; this is the first complaint for the finish goods lot and first for this issue.The device history record shows the product was released per specifications.A customer reported that air mixed in the patient's eye during surgery.The wet returned sample was visually inspected.A third party supplier stopcock was connected to the auto stopcock and the infusion cannula line.The customer should be reminded the directions for use states mismatch of consumable components and/or use of settings not specially adjusted for a particular combination of consumable components may create potentially hazardous fluidics imbalance.The sample was then tested on a constellation system and could prime and pass intraocular pressure calibration successfully.No anomalies were observed during priming.No fluid or air leak was detected from the infusion air line during the priming process.The infusion pressure was measured at multiple set points throughout the console range and met specifications.Toggling the infusion and the fluid/air exchange (f/ax) modes, fluid and air flowed from the cassette to the infusion line continuously without any bubble in various settings in all sub modes.No message code appeared on the screen.No leakage was detected from the pump elastomer or on the pump area of the fluidics module.The root cause of the customer's complaint could not be established; the returned sample met specifications.It was noted during the inspection a non-alcon stopcock was utilized with the alcon consumable device.After a thorough investigation of this complaint, it has been determined that this sample met specifications; therefore, no corrective action is required at this time.Quality assurance will continue to monitor customer complaints via the complaint review meetings, and will take action for any future occurrences as is deemed necessary.The manufacturer internal reference number is: (b)(4).
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