Date of event: unknown.The date received by manufacturer has been used for this field.(b)(6).Investigation summary: investigation summary: no samples sent/received of iv-extension tube 25 cm pvc l-l catalog 397251 with lot number 6200862.According to issue stated by customer ¿the extension tube is leaky directly on the connection to the nasal tube¿ no sample was received.Review of dhr was performed and issues similar to the one stated by the customer was not found.According to the statement of complaint we cannot confirm the issue stated by the customer and we cannot assign it as a manufacturing defect, this incident will be monitored for future occurrences.Investigation conclusion: unconfirmed: bd was not able to duplicate or confirm the customer¿s indicated failure mode.No samples were received from customer complaint, we could not confirm the issue stated by the customer.Root cause: we could not determine the root cause and cannot confirm the issue stated by the customer due that no samples or pictures were received.Dhr for lot number 6200862 was reviewed and no issues like the one stated by customer was found.A complaint history check was performed and this is the 2nd related complaint reported for the defect/condition stated by customer.There was no report of serious injury or medical/surgical intervention that occurred as a result of this incident.No corrective action is required at this time.
|