The customer did not wish to provide any additional information regarding this case when additional questions were asked by philips.Per communications with the biomedical engineer, the nursing staff did not record or report an incident with the device causing the patient event.The customer originally requested assistance from philips to export the clinical log on the telemetry device.Once the customer realized that the issue was on the pic (patient information center) classic and they could not export the audit log as with the pic ix they did not request a full investigation as again, the customer stated it was not reported as an incident caused by a philips device, therefore no additional information was required by philips.We will not consider a philips device a factor in the patient death.
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