Results: a sample was not returned for evaluation.Bd received 5 photos from the customer facility for investigation.It was confirmed that the sleeve was trapped in the terumo tube.Nevertheless, the terumo product used in conjunction with our btd and other acquisition products sometimes is incompatible due to the design of the foil closure of the tube which is comprised of a centralize small hard septum surrounded by a stiff thin foil closure.A review of the device history record could not be performed as a lot number was not provided for this incident.Conclusion: without a sample, an absolute root cause for this incident cannot be determined as bd was not able to duplicate or confirm the customer¿s indicated failure mode.
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