Date of event: unknown.The date received by manufacturer has been used for this field of 10/6/2016.Medical device lot #: unknown.Medical device expiration date: unknown.Device manufacture date: unknown.Results: bd had not received samples or photos from the customer facility for evaluation; therefore, the investigation was limited.Bd was unable to determine the specific lot number associated with this complaint.Therefore, a review of the device history record could not be conducted.Conclusion: without a sample, photos or lot number, any root cause for this incident cannot be determined as bd was not able to duplicate or confirm the customers¿ indicated failure mode.
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