Catalog Number 5705 |
Device Problems
Insufficient Heating (1287); Temperature Problem (3022)
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Patient Problems
No Patient Involvement (2645); No Known Impact Or Consequence To Patient (2692)
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Event Date 12/04/2017 |
Event Type
malfunction
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Manufacturer Narrative
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(b)(4).The device involved in this complaint has not been returned to the manufacturer at the time of this report.The investigation into this complaint is still in progress.
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Event Description
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Customer complaint alleges the device is failing to heat intermittently.Usage of the device at the time of the alleged malfunction is unknown.There was no report of patient harm.
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Manufacturer Narrative
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(b)(4).The sample was returned for evaluation.A visual exam was performed and it was observed the gray adaptor ring was cracked.It was also found that the platen showed deep scratches, there was a missing o-ring on the adaptor, and a broken draw tube bushing.The unit was approximately 2084 says of age.The unit was tested for 2 hours with an open chamber and 2 hours closed, and in both cases the heater performed within specifications.The complaint of "failing to heat intermittently could not be confirmed".
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Event Description
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Customer complaint alleges the device is failing to heat intermittently.Usage of the device at the time of the alleged malfunction is unknown.There was no report of patient harm.
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Search Alerts/Recalls
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