This is one of two complaints for the finish goods lot for this reported issue.The device history record review shows the order was built and released per specification.The returned sample was visually inspected and a bend in the irrigation tubing was confirmed.The sample was then functional testing and it was found that the sample primed successfully.After connecting the tubing to a hand piece, the tubing was manipulated in a manner that mimics movements seen during surgery and the irrigation flow rate was found to meet specifications.While the customer¿s complaint of kinked tubing was confirmed, testing of the sample showed that the kink was cosmetic and did not affect the performance of the product.The cause of the kink could not be definitively determined with the information available to date; however, this defect is consistent with a defect observed when the tubing is improperly placed in the tray during the manufacturing process.After a thorough investigation of this complaint, it has been determined that no action will be taken at this time.Quality assurance will continue to monitor customer complaints via the complaint review meetings, and will take action for any future occurrences as is deemed necessary.The manufacturer internal reference number is: (b)(4).
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