Date of event: unknown.Results: bd received four (4) unopened pbbcs samples, one (1) empty pbbcs package and three (3) photos from the customer facility for investigation.Based on the visual evaluation of the photos, we observed a hole in the tubing on the product.One empty previously opened package was received for evaluation along with four sealed packages containing pbbcs units.The four units were evaluated under pressurized conditions for leakage with no defects identified.The manufacturing records were reviewed for the incident lot and no issues were identified.Further investigation has identified potential root causes in the manufacturing process where the cause of the indicated failure mode (i.E., damage to tubing) could have originated.As a result, capa (b)(4) has been initiated.Conclusion: bd was unable to duplicate or confirm the customer's indicated failure mode.
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