The lot complaint history was reviewed, this is the seventh complaint for the finish goods lot; however, the first for this issue.The device history record shows the product was released per specifications.Only a wet infusion manifold with the infusion cannula attached was returned.Visual inspection found no obvious defects.Replacing the components that were not returned from the lab stock, the sample was tested on a console.The passed priming successfully and no system message code was generated during testing.With the infusion control on, fluid flowed from the cassette continuously without generating air to the infusion fluid line.When the fluid/air exchange (f/ax) control was on, only air was introduced from the cassette to the infusion air line.The root cause of the customer's complaint could not be established; the returned sample functioned per specifications.After a thorough investigation of this complaint, it has been determined that this sample functioned per specifications; therefore, no corrective action is required at this time.Quality assurance has reviewed this complaint and will continue to monitor data for evidence of adverse trending and take further action, as appropriate.The manufacturer internal reference number is: (b)(4).
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