Upon completion of the investigation it was noted that the device was visually inspected utilizing unaided eye.The unit was received incomplete, damaged and disassembled.It was noted that the blue sleeve (pn:260122404) had a 1/8¿ section of the larger diameter broken off, the product (eto) label (260101596) was illegible and the drive pin (pn:260122005) and spring (pn:260122006) were both missing.No additional anomalies were observed.The unit was first reassembled utilizing a new drive pin (bn: 75fg2805), spring (bn: aa20048433), blue sleeve (bn: 129016624) and bearing (pn:260122008, bn: 136640938).Once reassembled, the unit was found to performed as intended.After being reassembled (as described above), the unit completed testing (5 holes) and was found to performed as intended.Due to the lot number being unknown and illegible, a dhr review could not be performed.Complaint could not be verified.Unit was found to meet all applicable acceptance criteria.The most recent complaint and smt presentation has been reviewed and this product family did not exceed the upper control limit for complaints.Based on the results of this investigation no further action is required.Trends will be monitored for this and similar complaints.At the present time this complaint is closed.
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