(b)(4).Method: the pcb of the complaint mr850 was received at our fisher & paykel healthcare regional service centre in (b)(4), where it was visually inspected and electrically evaluated.Results: visual inspection revealed signs of impact damage.The device's enclosure was broken and appeared to have suffered damage from impact or from being dropped.Performance testing revealed that the audible alarm could not be heard.Previous investigations into alarm buzzer failure have found that the coil resistance was open circuit.Conclusion: we are unable to determine what may have caused the open circuit, but the combination of old age (the device is 14 years old), wear and tear, and the noted physical damage were all likely contributors.Our mr850 product technical manual contains a maintenance schedule which instructs the user to conduct annual visual checking and performance testing of the mr850 heater base.In addition the product technical manual also states that "all servicing procedures should be followed by a humidifier test, and an electrical safety test to ensure proper operation".The mr850 is equipped with visual alarm indicators in addition to the audible alarm.The subject mr850 was repaired and returned to the customer after passing the performance tests specified in the product technical manual.
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