Investigation: bd had not received samples, but photos were provided by the customer facility for investigation.The photos were evaluated and the customer's indicated failure mode for defective locking mechanism with the incident lot was observed.A review of the device history record was completed for the incident lot and, based on this review, all product specifications and requirements for lot release were met; there were no related quality non-conformances during manufacturing of the product.Bd is aware of this product issue and further investigation has been conducted through a capa.As a result, corrective actions have been established and are in the process of being implemented.Based on evaluation of the customer photos, the customer¿s indicated failure mode for defective locking mechanism with the incident lot was observed.Further investigation activities have been conducted relating to this product issue and the most likely root cause has been identified.As a result, corrective actions and procedures are being implemented to mitigate further occurrences.Based on an assessment of severity and frequency, it was determined that a capa is required at this time in order to determine the root cause associated with this product issue.The investigation has identified potential root cause(s) for this issue and corrective actions are in the process of being implemented.
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