Bayer service performed a site visit and replaced multiple components.This returned the system to normal operation.Bayer quality assurance product analysis received and examined the returned products.Visual examination found thermal degradation of the heat maintainer connection system component from contrast fouling.Close examination of the head connector found evidence of contrast media residue within the circuit path.The cause of the reported problem was an accidental spill of conductive contrast media entering the connection system and creating a current path between the conductors.The stellant operations manual warns to "avoid fluid entry into system components." "note: if contrast medium has leaked inside any component of the system, the affected subassembly should be disassembled and cleaned by services personnel or returned to bayer healthcare services." this information does not constitute an admission that the device, the company, or its employees caused or contributed to a reportable event.
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