The customer, a syncardia certified hospital, reported that the patient fell in the shower at home and received a hematoma on his head.The customer also reported that freedom driver s/n (b)(4) (mfr.3003791017-2018-00013) supporting the patient exhibited low fill volumes and alarmed.The customer also reported that the patient was subsequently switched to a backup freedom driver without any patient impact.The customer also reported that freedom driver s/n (b)(4), now supporting the patient, also exhibited low fill volumes and alarmed.The customer also reported that the patient was subsequently switched at the hospital to a companion 2 driver without any patient impact.The customer also reported that the companion 2 driver, now supporting the patient, also exhibited low fill volumes and tamponade waveforms.The customer also reported that the patient was subsequently diagnosed with a pulmonary embolism and was treated with tpa (anticoagulant).The customer also reported that the patient remains supported by the companion 2 driver.
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The driver alarm history was reviewed and no new alarms were recorded.The driver in "as received" condition passed all functional test criteria.During additional investigation testing, the customer-reported low cardiac output alarm was reproduced by inducing high resistance on the right side of the tah-t.The root cause of the customer-reported low cardiac output alarm could not be conclusively determined; however, the customer reported a patient condition that would likely produce a low cardiac output alarm while the freedom driver was supporting the patient.The driver performed as intended and there was no evidence of a device malfunction.This issue will continue to be monitored and trended as part of the customer experience process.Syncardia has completed its evaluation and is closing this file.(b)(4) follow-up report 1.
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