Investigation: bd received samples and photos from the customer facility for investigation.The samples and photos were evaluated and the customer's indicated failure mode for separation of the holder from the needle with the incident lot was observed.Additionally, retention samples were selected from bd inventory for evaluation/testing and upon completion, the customer's indicated failure was not observed as all retention samples met specifications.A review of the device history record was completed for the incident lot and, based on this review, all product specifications and requirements for lot release were met; there were no related quality non-conformances during manufacturing of the product.Based on evaluation of the customer photos and samples, the customer¿s indicated failure mode for separation of the holder from the needle with the incident lot was observed and the most likely root cause was determined to be related to a manufacturing issue.
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