The microscope was examined and the reported ¿caster issue¿ was confirmed.The caster brake assembly was broken.However, it was found to still be load-bearing with no risk of falling.The caster was subsequently replaced to resolve the issue.The system was tested and found to meet product specifications.The microscope was manufactured on june 29, 2015.Based on qa assessment, the product met specifications at the time of release.The caster was received for evaluation.A visual assessment of the returned sample confirmed that the caster wheel detached from the caster assembly.General wear on the caster assembly is observed.No issues were identified with the caster stem.With the information obtained and the sample returning, it was determined that the issue was attributed to a ¿blunt force impact.¿ however, this is unable to be determined conclusively the most likely root cause of the reported event is attributed to blunt force impact.However, this is unable to be determined conclusively.An internal investigation has been opened to address the issue.(b)(4).
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