Cannula product evaluation no lot number was identified with this complaint; therefore, lot history and complaint history reviews could not be conducted.One opened cannula was received for evaluation.The sample was visually inspected and was found conforming and no foreign matter was observed inside the hub or the cannula.The sample was then functionally tested for air flow and was found non-conforming.No foreign matter was observed in the cannula after air flow testing.The sample was then functionally tested for fit with syringe and luer taper and was found conforming for both functional tests.Root cause: the evaluation confirmed that the cannula was occluded, which would cause back pressure and could cause the cannula to pop off of the syringe as was reported.The returned sample was returned opened, therefore how and when the cannula tip became blocked cannot be determined from this evaluation and an exact root cause cannot be determined for the complaint as described by the customer.The complaint file states that the cannula was used in surgery prior to coming off of the syringe, therefore, a potential contributing factor would be procedural residue being introduced into the cannula, causing the blockage.The complaint file also states that there is ¿suspected user error¿ during the use of the product, which would be another potential contributing factor of the defect seen.Syringe product evaluation: device history record review is not possible since no lot was provided.A complaint history check was performed and this is the first complaint for this contract, component and type of event in a period of one year.As a complaint sample a syringe 3 millimeter (ml) was received.The screw thread of the luer lock did not show any damage.The syringe was filled with water and a cannula was attached.The cannula did not flow off when the water was released.The root cause was found inconclusive ¿ unable to verify.No lot available, no detailed investigation of the root cause is possible.Investigation of the complaint sample (syringe) could not confirm the complaint.Investigation of the complaint sample (cannula) confirmed the cannula was occluded.The most potential root causes are: external ¿ material supplier related -- the syringes are supplied to the manufacturer by a third party suppler and added to the custom-pak product.No visual or functional inspection of the syringes is performed prior to assembly of the custom-pak product.Evaluation of the sample (syringe) could not confirm the complaint.Also no lot number of the syringe is available.Therefore no quality remark will be forwarded to the supplier.The cannulas are supplied to the manufacturer in a package.The packed cannulas are added as such to the custom-pak product.No visual or functional inspection of the cannulas is performed prior to assembly of the custom-pak product.External ¿ use error -- it is also possible that the customer did not use the cannula/syringe correctly, this was stated in the complaint file.In the complaint description the sales representative suspects user error.(b)(4).
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