No malfunction or defect of the chair has been alleged.The manager of the facility stated, "she believes the alleged incident was of no fault of the product, but was a customer usage error." she also stated, "she does not believe the product is defective." the nurse on duty at the time of the event relates that no one witnessed the actual event but stated "that everyone thinks she got her feet caught in the wheelchair." the patient¿s daughter said that her mother was in the hall and was asked to go back to her room.The daughter thinks that in her mother's haste to get back to her room she got tangled up with the chair and fell.Multiple attempts have been made to get the wheelchair returned.The end user continues to use the chair without issue, and will not be returning the chair.
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