A review of the device history records traceable to the reported lot number indicates that the product was processed and released according to the product¿s acceptance criteria.A complaint history examination indicates there were no additional complaints associated with the lot for the reported issue.The returned opened sample was visually inspected and deemed conforming.Cut testing was performed and deemed conforming.Actuation testing was performed and deemed nonconforming.Aspiration testing was and deemed nonconforming.Bubbles were not observed from the port during functional testing.The probe sample was disassembled and the components inspected.There is approximately 30 minutes of wear on the inner cutter when compared to the degree of wear based on continuous actuation of the probe visual standard photos.Gouge marks observed at the bend area and one other location along the inner cutter.The sample was tested with a syringe and resistance was not felt.A wire was inserted through the aspiration path.The sample was retested with a syringe and no resistance was felt.The sample was retested for actuation and aspiration with the probe driver and the both tests were deemed conforming.The initial actuation and aspiration tests failed due to an interference within the probe and once the interference was removed, the probe will then work properly.These tests are then considered conforming.The complaint evaluation does not confirm bubbles from the port since bubbles were not observed during functional testing.However, the complaint evaluation did confirm the probe had an actuation issue.Also, during the evaluation, the probe had an aspiration issue.The root cause for the actuation and aspiration issues is due to an interference within the probe that was removed during disassembly.The exact root cause of the interference cannot be determined from this evaluation; however, the interference most likely occurred from the probe being used in surgery for approximately 30 minutes.The interference could also be a root cause as to why the customer observed bubbles from the port ; however, bubbles could not be confirmed due to bubbles were not observed during the sample evaluation.No specific action with regard to this complaint was taken by the manufacturing location because the root cause of the reported issue of bubbles cannot be confirmed by this evaluation and the probe sample was manufactured to its specification for the reported actuation issue once the interference was removed.All probes are 100% visually inspected and tested for actuation, aspiration, and cut during manufacturing.Complaints will be continued to be reviewed and monitored at regular intervals for any significant adverse trends.(b)(4).
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