A siemens technical support center (tsc) specialist followed up with the customer and dispatched a siemens field service engineer (fse) to perform a full service check of the instrument.The customer cancelled service and stated that they performed additional system decontaminations and are no longer experiencing the issue.The tsc specialist reviewed the adjustment and quality control data provided by the customer and confirmed that the adjustments were valid and the quality control recoveries were within range.A siemens headquarter support center (hsc) specialist reviewed the information in the complaint and stated that a system contamination may have caused the discordant hcg result, which was resolved by a decontamination.The cause of the discordant, falsely low hcg result is unknown.The instrument is performing according to specifications.No further evaluation of the device is required.Mdr 2247117-2018-00004 was filed for the same event.
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