(b)(4).The dhr for the instrument in question was reviewed and found completely without any irregularities.This instrument was manufactured as a 544995l at the tecomet, inc.(b)(4) facility as part of a 25 pc.Lot in july of 2017.The returned instrument was evaluated and found that as received the handle to jaw mechanism were binding making it difficult to pick-up, retain, close and release a clip thus we are able to validate the alleged complaint.Further evaluation revealed that once disassembled the bottom end of the drive rod (n00190l) where the finger pins engage with the jaws was badly bent, twisted and damaged.We are able to validate this complaint.Parts were 100% visually inspected and tested at the tecomet, inc.(b)(4) facility before instruments were sent to customer.No irregularities were found and or reported at the time of inspection and assembly of the product, as this is a standardized process for all instruments manufactured at this facility.We are unable to determine how this instrument has been stored, handled and cleaned by the end users facility.At this time it is undetermined as to how this was caused but over squeezing of handle to jaw mechanism /mishandling at the end users facility is suspected.
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