Without the return of the device, the complaint cannot be confirmed.Based on previous complaint investigations of no sound or not sounding when it should, it can be speculated that a damaged rj11 clip or folds and creases on the sensor, may have contributed to the reported issue.All complaints are trended and reviewed by management on a monthly basis.As part of this monthly review, any excursion above the control limits for this failure mode will be assessed, documented and acted upon as warranted.Manufacturer reference file # (b)(4).Q4 2017 asr report #e2015006.Product not returned.
|