The customer, a syncardia certified hospital, reported that the patient was out at the mall, heard the freedom driver alarm and stopped to assess the situation.The patient did not find anything wrong with the driver but decided to change to the backup driver.The customer also reported that when the patient went to change the drivelines at the level of the cannula, he noticed that the red driveline cpc connection was disconnected.The cpc was not separated from the cannula.The patient "guessed" that the connection got caught on his jeans and came disconnected.The patient was not light headed nor did he pass out.The patient switched to his backup driver without incident and came to the emergency room.The customer also reported that the hospital circulatory support staff (css) sent the patient home with the driver that had alarmed as his backup driver since the css determined it had operated as intended and alarmed appropriately.When the patient returned for a normal 120-day driver switch, they took the back up driver and gave him a new back up driver.
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The driver's alarm history was reviewed and revealed a 4a alarm code which was likely produced when either the cpc connection became disconnected (as reported) or when the drivelines were disconnected from the driver during the driver exchange.A 4a alarm becomes latched after 30 seconds of the alarm state.This alarm was reproduced during investigation testing when the left driveline was disconnected from the mock tank.Visual inspection of the driver revealed no abnormalities, and the driver passed all functional testing.Furthermore, no abnormalities were observed on the cpc connectors and they functioned as intended.This issue will continue to be monitored and trended as part of the customer experience process.Syncardia has completed its evaluation and is closing this file.(b)(4) follow-up report 1.
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