When the distributor first communicated with the dental office for information about the event and the patient, the patient's weight, ethnicity and race were not provided.On january 26, 2018, the distributor made a second contact with the office for the missing information, however the dental office refused to provide the information.According to the distributor, the dental office has a repair center and sent the subject device to the center.Therefore, the device will not be returned to nakanishi inc., (b)(4) (manufacturer) for evaluation.Because the device was not returned, nakanishi conducted a dhr examination as the investigation approach.As a result of the examination, the dhr indicated that no problems occurred during manufacturing and testing of the subject device.
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On january 10, 2018, nakanishi received an email from a distributor (b)(4) about a headcap coming off from an nsk handpiece.The details are as follows.The event occurred on (b)(6) 2018.A dental hygienist was performing a dental procedure using a master ii hp push button (serial no.(b)(4)).During the procedure, the headcap suddenly came off and dropped in a patient's mouth.The headcap was retrieved and the patient was not injured.
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