The customer stated that they received erroneous results when testing a patient with coaguchek xs professional meter serial number (b)(4).All meter results were dated (b)(6) 2001, but testing actually occurred on (b)(6) 2018.The meter date setting was not current.At 11:26 a.M., a sample from the patient was tested, resulting as 5.6 inr.At 11:30 a.M., a sample from the same finger of the patient was tested, resulting as 3.9 inr.At 11:34 a.M., a sample from a different finger of the patient was tested, resulting as 4.7 inr.A sample from the patient was tested also with an unknown laboratory test on (b)(6) 2018, resulting as 4.0 inr.No adverse events were alleged to have occurred with the patient.No actions were taken based on the meter results.The patient received treatment based on the laboratory test.The patient's therapeutic range is 2.0 - 4.0 inr.The patient is not anemic and does not have antiphospholipid antibodies.The patient does not receive heparin or direct thrombin inhibitors.The patient did not have any changes in warfarin dosage.The patient has had no changes in diet.The patient had pneumonia one week prior to (b)(6) 2018 and was taking tamiflu and an antibiotic.The patient has not had any abnormal bleeding or bruising.The customer did not know if internal controls on the meter passed.The customer's product was requested for investigation and replacement product was sent to the customer.Relevant retention test strips (lot 186865-12) were tested in comparison with the master lot coaguchek xs pt at roche (b)(4).For this purpose two human blood samples from marcumar donors and two internal reference meters were used.No error messages occurred.Retention samples were acceptable.The returned meter was measured with master lot strips in comparison to a retention meter and master lot strips.Two human blood samples from warfarin donors and internal reference meters were used.Donor 1 inr: 2.1 inr, donor 2 inr: 2.1 inr.Donor 1 hct: 44%, donor 2 hct: 48%.Testing results: donor #1: master lot: 2.1 inr, customer meter and master lot: 2.1 inr.Donor #2: master lot: 2.1 inr, customer meter and master lot: 2.2 inr.All inr values were within the specified maximum difference between measurements.The patient samples were always identified as blood.No error messages occurred.The returned material and the retention material meet specifications.None of the treatments/medications provided to the patient are currently known to interfere with the accuracy of the test results.Upon review of the meter memory, it was found that the date was set incorrectly, but the reported values of 4.7 inr, 3.9 inr and 5.6 inr could be observed.A possible cause of the result difference between the first and second values is the same finger was used for both tests.Product labeling instructs the customer to never perform another test using the same fingerstick.
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