The customer stated that they received erroneous results for one patient tested with accu-chek inform ii meter serial number (b)(4).At 8:13 p.M., a capillary fingerstick sample from the patient was tested on the meter, resulting as 244 mg/dl.At 8:15 p.M., a capillary fingerstick sample collected from a different site of the patient was tested on the meter, resulting as 151 mg/dl.No adverse events were alleged to have occurred with the patient.The patient was not injured due to the meter results and was not treated based on these results.Quality controls were tested on the meter within 24 hours of the event and these passed.The customer's product was requested for investigation.Routine retention testing is performed.Retention testing data is reviewed and appropriate actions are taken as needed.
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