Model Number 595000-001 |
Device Problems
Difficult to Remove (1528); Inadequacy of Device Shape and/or Size (1583)
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Patient Problems
No Patient Involvement (2645); No Known Impact Or Consequence To Patient (2692)
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Event Date 01/24/2018 |
Event Type
malfunction
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Manufacturer Narrative
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This alleged failure mode poses a low risk to a patient because the issue was observed while the freedom driver was not supporting a patient.The torx-head screw will be returned to syncardia for evaluation.The results of the investigation will be provided in a follow-up mdr.(b)(4) initial.
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Event Description
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The customer, a syncardia authorized distributor, reported that the torx-head screw that secures the beat rate cover onto the freedom driver was the wrong size and could not be removed with the proper syncardia provided tool.
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Manufacturer Narrative
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The torx-head screw was returned to syncardia for evaluation.A device history record review found no anomalies in the manufacturing of the freedom driver from which the screw came.Comparison of the returned torx screw to a standard torx screw selected at random from the factory stock used to assemble freedom drivers revealed no differences.Both screws had the same head size, (¼ inch), width (0.11 inch), and number of threads (40 threads per inch).Both screws fit on both a shop tool and a sample tool of the type included in customer kits and both screws fit the potentiometer cover of several freedom drivers without any issues.Based on all available evidence, the correct screw was used during manufacturing and there is no device malfunction.This issue will continue to be monitored and trended as part of the customer experience process.Syncardia has completed its evaluation of this complaint and is closing this file.(b)(4) follow-up report 1.
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Event Description
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The customer, a syncardia authorized distributor, reported that the torx-head screw that secures the beat rate cover onto the freedom driver was the wrong size and could not be removed with the proper syncardia provided tool.
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Search Alerts/Recalls
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