An evaluation of the kangaroo pump was performed and the customer states ¿the pump failed recertification.Upon further communication, on (b)(6) 2018, customer said that the pump was not releasing the amount of formula that was needed per the feed rate.¿ the unit was triaged and the reported issue could not be confirmed at this time.All device history records are reviewed for quality inspections and parameter compliance prior to releasing the product for shipment.Complaint trending information is being reviewed on a monthly basis and if a trend is observed, actions will be taken as necessary.If information is provided in the future, a supplemental report will be issued.
|