Investigation summary: bd received a sample from the customer facility for investigation.The sample was evaluated and the customer's indicated failure mode for leakage in the tubing with the incident lot was observed.Upon evaluation of the customer sample, a small hole located in the middle section of the tubing was observed.However, bd was unable to determine the specific lot number associated with this complaint.Therefore, review of the device history record could not be conducted.Bd has initiated further investigation relating to this issue through a capa.The investigation is still on-going and improvements will be made as the potential causes of this issue are identified.Investigation conclusion: based on evaluation of the customer sample, the customer¿s indicated failure mode for tubing leakage with the incident lot was observed.Further investigation has been initiated through a capa.The investigation is still on-going and improvements will be made as the potential causes are identified.Root cause description: a capa has been initiated to document further investigation and root cause analysis relating to this issue.The investigation is currently on-going and will be updated as the potential root cause(s) are identified.Rationale: based on an assessment of severity and frequency, it was determined that a capa is required at this time in order to determine the root cause associated with this issue and implement corrective actions.The investigation is currently on-going and further improvements will be made as the potential root cause(s) are identified.
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