"customer stated "feeling like needles poking her or shocking her.She lays on the heating pad." the product was returned for investigation.An investigation was done into the customers complaint, and the inspector found a minor crack in the case.The pad was tested by a quality control technician and the pad was heating and functioning properly.Customer admitted to laying on the pad and therefore, the customer was misusing the pad.The ifu states "do not sit on, lie on, or crush pad.Avoid sharp folds." customer did not seek out medical attention based on the bce review of feedbacks, bce did not observe a similar issue within the lot.".
|