The homechoice device was returned and evaluated by the product analysis lab (pal).External visual inspection revealed device to be in good condition and there were no issues found during internal visual inspection.A service history review revealed no indication that the parts replaced during servicing caused or contributed to the reported event.The device passed functional returned instrument testing evaluation (rite), but failed rite electrical safety analyzer testing for ground bond test.Main ground bus resistance from door post to power entry module rear ground prong, and total ground bus resistance was not within specification.The problem was isolated to a loose door ground wire.The device did not meet product specifications.The wire was tightened during repair to resolve the problem.Should additional relevant information become available, a supplemental report will be submitted.
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