There have been no additional complaints reported against the finished goods lot and the device history record shows the product was released per specifications.The customer complained that the adhesive portion of the drape is too sticky and that it caused the patient¿s skin to scratch, tear and bleed when removing after surgery.The sample was discarded after surgery.When this type of issue occurs, a sample will need to be returned so that a proper investigation can be conducted.The root cause of the customer's complaint could not be established as a sample has not been received.Without a sample, it is not possible to isolate the root cause.As the root cause is unknown, the relationship, if any, of the device to the reported incident cannot be determined.Action will not be taken for this occurrence.Quality assurance will continue to monitor and take action for any future occurrences as is deemed necessary.Manufacturing management and quality engineering materials will be made aware of this complaint through the monthly complaint review meeting.(b)(4).
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