No samples or photos were received for analysis and investigation; for that reason, the malfunction reported by the customer could not be confirmed.In addition, a complaint search for lot 7b06106 and malfunction code for, inner film layer exposed (i.E moldable skin barrier layers separate or delaminate from inner film layer) was carried out and as a result, no additional complaint was found; therefore, no trend is observed.As per complaint manufacturing investigation procedure work instructions (wi), it is not required to open a nonconformance report (ncr) for this type of complaints which were not confirmed.Lot 7b06106 was manufactured on 16 march 2017, econo i line, with a total of (b)(4) units.Complaint investigator performed a batch record review on 28 september 2020, description active life pch uro cvx 25mm (1x10pk) us to verify if all the applicable procedures were followed and no issues were found; all the components for assembly were correct per bill of materials (bom) and all the tooling information documented was also correct.System application product (sap) material 1172464 and manufacturing order (b)(4).The batch record review supports that there were no discrepancies related to the issue reported.No additional action is required, and this complaint will be closed.This issue will be monitored through the post market product monitoring review process.No additional event detail information has been provided to date.Should additional information become available, a follow up report will be submitted.Fda registration number: reporting site: 1049092.Manufacturing site: 9618003.
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