No samples or photos were received for analysis and investigation; for that reason, the malfunction reported by the customer could not be confirmed.In addition, a complaint search for lot 6k01701 and malfunction code for inner film layer exposed (i.E moldable skin barrier layers separate or delaminate from inner film layer) was carried out and as a result, no additional complaint was found; therefore, no trend is observed.As per complaint manufacturing investigation procedure work instructions (wi), it is not required to open a nonconformance report (ncr) for type of complaints which were not confirmed.Lot 6k01701 was manufactured on 26 december 2016, form fill and seal #1 line, with a total of (b)(4).Complaint investigator performed a batch record review on 09/28/2020, description natura wfr moldable cvx 13/45mm (1x10)us to verify if all the applicable procedures were followed and no issues were found; all the components for assembly were correct per bill of materials (bom) and all the tooling information documented was also correct.System application product (sap) material identification (b)(4) and manufacturing order (b)(4).The batch record review supports that there were no discrepancies related to the issue reported.No additional action is required, and this complaint will be closed.This issue will be monitored through the post market product monitoring review process.No additional event detail information has been provided to date.Should additional information become available, a follow up report will be submitted.Fda registration number: reporting site: 1049092.Manufacturing site: 9618003.
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