Model Number MPA |
Device Problem
Low Test Results (2458)
|
Patient Problem
No Consequences Or Impact To Patient (2199)
|
Event Date 02/17/2018 |
Event Type
malfunction
|
Manufacturer Narrative
|
Unique identifier: (b)(4).
|
|
Event Description
|
The customer complained of questionable results for several patient samples tested for elecsys testosterone ii assay (testo) on a roche diagnostics elecsys e170 modular analytics immunoassay analyzer that had the initial samples processed by a modular pre-analytical system (mpa).The customer stated that they had to repeat several samples of which some did not match.The customer provided the testosterone data for only 1 patient.This medwatch will cover the mpa.Refer to medwatch with patient identifier (b)(6) for information on the e170 module.The patient's initial testo result of 77 ng/dl with a repeat result of 120 ng/dl.The initial result was from an aliquot processed through the mpa while the repeat result was from the primary tube being loaded onto the analyzer.The repeat result was deemed to be correct.The erroneous results were released outside of the laboratory.There were no adverse events.The testosterone reagent lot was 23299404 with an expiration date of 31-aug-2018.The field engineering specialist was unable to find a root cause.He checked the mpa operation and verified that their were no abnormal splashes and/or carry over.The customer's leak check passed on the day of event.The field engineering specialist verified the systems operations and the instrument is considered in good working order.
|
|
Manufacturer Narrative
|
The customer has had no new complaints of a similar nature.
|
|
Manufacturer Narrative
|
Further investigation based on the available information found the issue was not related to the modular pre-analytical system (mpa).The investigation was unable to find a definitive root cause.
|
|
Search Alerts/Recalls
|