The lot complaint history was reviewed, this is the third complaint for the finish goods lot; however, the first for this issue.The device history record shows the product was released per specifications.The returned sample was visually inspected and no obvious defects were found.Surgical residue and balance salted solution (bss) crystal was in the fluid path of the manifolds.The 25 plus gauge trocar was on the infusion cannula tip.The ball in the drip chamber¿s check valve moved freely per specification.The non-invasive flow sensor (nifs) on the cassette housing was in good condition.A console representing the current software version was used to test the sample.The sample could prime, tune, and pass intraocular pressure (iop) calibration successfully.The sample could prime, tune, and pass iop calibration successfully.The infusion pressure, irrigation, and aspiration rate were all measured at multiple set points throughout the console range and met specifications.Toggling the infusion and the fluid/air exchange (f/ax) modes, fluid and air flowed from the cassette to the infusion line continuously without any bubble in various settings in all sub modes.No message code appeared on the screen.Iop was measured and was stable throughout functional testing.Fluid flowed from bss to the drain bag without any interfering.Cleaning process was able to be performed after functional test had completed.The root cause of the customer's complaint could not be established; the returned sample met specifications.After a thorough investigation of this complaint, it has been determined that this sample met specifications; therefore, no corrective action is required at this time.The manufacturer internal reference number is:(b)(4).
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