Catalog Number BI70002000 |
Device Problems
Application Interface Becomes Non-Functional Or Program Exits Abnormally (1138); Display or Visual Feedback Problem (1184)
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Patient Problem
No Patient Involvement (2645)
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Event Date 02/16/2018 |
Event Type
malfunction
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Manufacturer Narrative
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No patient information provided as no patient was involved in this concern.Device manufacturing date is unavailable.A medtronic representative went to site to test the equipment.Representative was unable to replicate the reported issue after the system was rebooted.A system checkout was performed and the hardware, software, and instruments passed the system checkout.The system was found to be fully functional.No parts were replaced.No parts have been received by the manufacturer for evaluation.
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Event Description
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A medtronic representative reported that while outside of procedure, when turning on the mobile view station (mvs) without the image acquisition system (ias) plugged in, the viewing station booted to a blue screen.Rebooting the system did not resolve the issue as the system booted to blue screen again.Rebooting it the third time resolved the issue and the viewing station booted fully.During troubleshooting, representative reported that after initial review of logs, there were issues with database not initialized or could not create bi database.There was no patient present at the time of the issue.
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Manufacturer Narrative
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Additional information: manufacture date provided in appropriate field.Additional information: udi has been updated to proper value.
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Manufacturer Narrative
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A software analysis was initiated.However, the software evaluation found that a probable cause was unable to be determined.
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Search Alerts/Recalls
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