Investigation summary: the affected product was returned for this complaint.The device was inspected under magnification, and there is epoxy on one side of the crystal.There was no epoxy remaining on the opposite side of the crystal.The cuff was returned separated from the wire.Visual inspection of the device confirmed the customer's complaint.A functional test was performed on the probe and the audible pulse signal was verified on both sides of the crystal.No other nonconformities or anomalies were observed on the device.A device history record review was conducted, which revealed no signs that this cuff was detached prior to shipment or that this device was not manufactured to current specifications.
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