Investigation results: after investigation of the returned sample, our quality engineer was able to confirm the reported issue.This damage is manufacturing related and action has been taken to address occurrences of this nature.Dhr for lot number 6208758 was reviewed and we found one qn¿s (b)(4) was generated on august 3, 2016, related to the complaint stated by the customer.Material 383313 with lot number 6208758 was manufactured on july 29, 2016.According to sampling plan applied for product performance, this lot was accepted and released.During this lot number (b)(4) samples were tested by pull test between stylet/puller.This test was performed by qa tech.(b)(4).No values out of specification was found.All relevant information during the dhr review shown that meet all established manufacturing criteria.This defect could be related with method to perform the assembly of z crimping, because after the review this process, we find that there is difference between every operator.Method the assembly of z crimping, no standardized in final assembly.A formal corrective action will not be initiated at this time; because, this complaint is the first in a period of 5 years.We will be monitoring the trend of a specific type of complaint warrants a formal corrective action and resources will be assigned at that time.Other actions taken: quality alert was created to close qn¿s (b)(4), related at reported defect, where a method was standardized to perform z crimping assembly.All personnel that performed this assembly was informed about customer complaint.
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