(b)(4).The evo-25-30-8-c device of lot number c1354538 was not available for evaluation.With the information provided a document based investigation was carried out.The patient had the following pre-existing condition: reoccurrence ureter transitional cell cancer.There is no evidence to suggest that this event did not occur, therefore the complaint is confirmed based on customer testimony.The following additional information was received from the cook representative: was the patient anatomy torturous? yes, the curves where with sharp angles.Was resistance encountered when advancing the stent and introducer through the obstructed area? yes, it was a very stiff ureter transitional cell cancer.Was the directional button fully engaged during deployment? yes.Engineering input was requested in a weekly meeting to review the imaging and information provided and determine a potential root cause of this event.No additional comments were made in relation to the image received.The most likely root cause of this event was determined to be the torturous anatomy, causing a buildup of pressure and resulting in the flexor breaking.This would account for the physicians inability to deploy the stent as reported.Document review: prior to distribution all evo-25-30-8-c devices are subjected to a visual inspection and functional checks to ensure device integrity.These inspections and functional checks are outlined in internal procedures in place at cirl.A review of the qc records did not reveal any issues which could have contributed to this complaint issue.Upon review of complaints, this failure mode has not occurred previously with the lot number c1354538.Based on the information available to date, there is no evidence to suggest that there are any manufacturing issues associated with the lot number c1354538.Ifu review: as per the instructions for use, which accompanies this device instructs the user to "visually inspect with particular attention to kinks, bends and breaks.If an abnormality is detected that would prohibit proper working condition, do not use".On review of the information provided, there is no evidence to suggest that the user did not follow the instructions for use.Summary: there is no evidence to suggest that this event did not occur, therefore the complaint is confirmed based on customer testimony.From the information provided, there have been no adverse effects to the patient as a result of this occurrence.Complaints of this nature will continue to be monitored for potential emerging trends.
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