Investigation results: bd was unable to perform a thorough investigation as no sample, lot, or batch number were provided.Complaints received for this device and reported condition will continue to be tracked and trended.Information will be captured on trend reports and monitored monthly.Our business team regularly reviews the collected data for identification of emerging trends.Bd was not able to duplicate or confirm the customer¿s indicated failure as no sample, batch, or lot code was provided.Device history record review could not be performed because the lot number is unknown.This complaint will be entered into the complaint management system and will be tracked & trended for future occurrences.Root cause is undetermined.As no sample, lot, or batch was provided, no formal corrective action is necessary.
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