The customer stated that they received erroneous results when testing one patient with accu-chek inform ii meter serial number (b)(4).At 5 a.M.On (b)(6) 2018, the patient had a sample collected for laboratory testing and it resulted with a glucose value of 99 mg/dl.At 7:00 a.M.On (b)(6) 2018, a sample collected from the patient was tested on the meter and the glucose result was 233 mg/dl.At 7:03 a.M.On (b)(6) 2018, a sample collected from the patient was tested on the meter and the glucose result was 129 mg/dl.No adverse events were alleged to have occurred with the patient.The patient was not treated based on the meter results.The customer stated that samples were collected by fingerstick, but could not confirm how the meter testing was performed.The customer saw some blue solution on the meter, but stated he cleaned this off and felt it was just on the outside of the meter.Quality controls were tested on the meter with a new vial of test strips and controls passed.There was no delay in the patient's normal routine.The patient's food and beverage were normal, there were no changes in food or drink consumed.The customer's test strips were requested for investigation.Routine retention testing is performed.Retention testing data is reviewed and appropriate actions are taken as needed.
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