(b)(4).Evaluation summary: the device was returned for analysis.The reported packaging damage was able to be confirmed.The pouch seals were intact.A review of the lot history record identified no manufacturing nonconformities issued to the reported lot that would have contributed to this event.Additionally, a review of the complaint history identified no other incidents from this lot.It is possible that the pouch was inadvertently mishandled during shipment or receiving/storage at the account resulting in the reported packaging damage/noted pouch tear; however, this could not be confirmed.The investigation determined a conclusive cause for the reported/noted difficulties cannot be determined.Based on the information reviewed, there is no indication of a product quality issue with respect to manufacture, design or labeling.
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