A trainer was working with the customer and they received questionable results from coaguchek xs meter serial number (b)(4).The results were 5.5 inr, 3.9 inr, and 4.1 inr.The tests were performed immediately after each other and a new finger was used for each test.No actions were taken based on the results and there was no allegation of an adverse event.The customer's therapeutic range was 2.0-3.0 inr.The customer had no hematocrit issues, no anemia, no polycythemia, no heparin therapy, no direct thrombin, no antiphospholipid antibodies, and no lupus.The customer had no change in dose, no new meds, no new illnesses, no diet change, and no bleeding or bruising.The suspect meter and strips were requested to be returned for investigation.Replacement product was sent.
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