Investigation results: investigation summary: no samples (including photos) were returned therefore the complaint could not be confirmed and the root cause is undetermined.A review of the device history record was completed for batch# 7240961.All inspections and challenges were performed per the applicable operations qc specifications.There were five (5) notifications [200709755, 200710155, 200709218, 200713390, 200712699] noted that did not pertain to the complaint.Severity: s1; occurrence: a complaint history check was performed and this is the 1st related complaint for air bubbles and the 1st related complaint for unable to perform function (plunger movement) on lot # 7240961.Based on the samples / photo(s) received the investigation concluded: unconfirmed: bd was not able to duplicate or confirm the customer¿s indicated failure as no samples or photos were returned.Based on the above, no additional investigation and no capa is required at this time.Complaints received for this device and reported condition will continue to be tracked and trended.Information will be captured on trend reports and monitored monthly.Our business team regularly reviews the collected data for identification of emerging trends.If samples are received in the future the complaint will be reopened for further investigation.
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