The finished good lot specific to this event is not known; therefore, lot history and device history record review was not possible.A sample was not returned for this complaint.When this type of issue occurs, a sample will need to be returned so that a proper investigation can be conducted.If a sample is returned at a later date, the investigation will be reopened and the sample evaluated.Manufacturer does not attach third party cannulas to syringes.The root cause of the customer's complaint could not be established.Without a sample or description of the complaint, it is not possible to isolate the root cause.Possible root causes include an error in the supplier¿s manufacturing process or user mishandling.As the root cause is unknown, the relationship, if any, of the device to the reported incident cannot be determined.Action will not be taken for this occurrence since there is no sample or photo to send to the vendor.Quality assurance will continue to monitor and take action for any future occurrences as is deemed necessary.(b)(4).
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