The information provided by bard represents all of the known information at this time.Despite good faith efforts to obtain additional information, the complainant / reporter was unable or unwilling to provide any further patient, product, or procedural details to bard.The device has not been returned to the manufacturer, at this time, for evaluation.A history review of serial number (b)(4) showed no other similar complaint(s) from this serial number.Device has not been returned, at this time.
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The following were reviewed as part of this investigation: patient severity, applicable previous investigation(s), sample (if available), applicable fmea documents, labeling, and applicable manufacture records.Based on a review of this information, the following was concluded: during evaluation, the reported issue of poor image quality could not be reproduced.The scanner was evaluated using the multipurpose vessel phantom.The image was found to be normal for a site rite 6 with software 1.1.3 installed.The probe was also evaluated and was found to be damaged.The probe has damage to the nose housing by the lens, lens damage, and two open elements.The probe damage appeared to be user related.The probe damage may have contributed to the poor image quality, but this issue could not be duplicated at the service facility.The sr6 system was serviced, tested, and returned to the customer.The review of the dhr, sub-assembly dhr, sub-assembly manufacturing, component records, manufacturing process changes, mrr/mrb, and internal rejects showed that the reported issue is not likely related to a manufacturing issue.
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