Investigation revealed that the root cause of this failure mode is "improper use - device interface".Due to the patient's physical condition, the dealer modified the legrest assembly on the seating system to keep the patient's legs straight out in front when using the wheelchair.Prior to the incident, the patient reported that the wheelchair was experience erratic movement when operating in high speed.The dealer reported that they were in-process of fine tuning the programming speeds in an attempt to offer better steering controls for the patient with this type of custom modification.The dealer reported that they informed the patient to wait and not use the device until setup is completed.The patient elected to use the product "off label" against the dealer's recommendation and was driving full speed outdoors and impacted his leg against an object.The patient did not notice injury occurred until the following day and then sought medical attention.The patient had suffered from a fracture to the right leg.The wheelchair was evaluated, and no damages were sustained from the event.The product was tested, and no malfunctions or defects were discovered, as the device operated according to specification.The wheelchair was reprogrammed to give the patient a better sense of control.The patient was also cautioned to operate the device in a safe manner when in tight spaces or outdoors amongst other obstacles.The dhr for this device was reviewed and the wheelchair met specification prior to distribution.
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