All instruments present were manually washed prior to terminal cleaning.A steris service technician arrived onsite to inspect the unit.The technician initiated a test cycle and was able to recreate the reported event.The technician inspected the unit and found that the water solenoid valve was damaged.The steris service technician replaced the solenoid valve, ran a test cycle and confirmed the unit to be operating properly.The caviwave was returned to service.A review of complaint records from the past five years indicate this to be an isolated event.No additional issues have been reported.
|