Investigation summary: bd had not received samples, but photos were provided by the customer facility for investigation.The photos were evaluated and the customer's indicated failure mode for hole in the tube with the incident lot was observed.Additionally, retention samples were selected from bd inventory for evaluation and upon completion, no issues were observed relating to hole in the product as all samples met specifications.A review of the device history record was completed for the incident lot and, based on this review, all product specifications and requirements for lot release were met; there were no related quality non-conformances during manufacturing of the product.Investigation conclusion: based on evaluation of the customer photos, the customer¿s indicated failure mode for hole in the tube with the incident lot was observed.Additionally, evaluation of the retain samples was conducted and hole in the tube was not observed.Root cause description: the most likely cause of the defect received by the customer is an incomplete purge of the affected product after mechanical repairs to the manufacturing equipment were completed.Rationale: complaints received for this device and reported condition will continue to be tracked and trended.Information will be captured on trend reports and monitored.The bd business team regularly reviews the collected data for identification of emerging trends.
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